1. Who we are
Pyrolysis Carbon Solutions Ltd (“PCS”, “we”, “us”) is the controller responsible for personal information collected through this website. Our company number is 14590292. We are registered in England and Wales and our registered office is 59 The Mount, Shrewsbury, England, SY3 8PL.
2. Information we collect
When you use an enquiry or order-request form, we may collect your name, company, email address, phone number, delivery postcode, area of interest, the product and quantity requested, and any information you include in your message or order notes.
We also collect limited website measurement data such as a randomly generated visit identifier, pages viewed, page title, broad device category, referring website domain and campaign parameters. PCS analytics does not set advertising or analytics cookies, and respects browser Do Not Track and Global Privacy Control signals. Our hosting and security providers may place strictly necessary security cookies and process technical log data needed to deliver and protect the website.
3. Why we use it
We use enquiry and order-request details to respond, prepare quotations, check availability and delivery requirements, take steps at your request before entering a contract, administer any resulting customer relationship, maintain business records, and protect the website from misuse.
Depending on the context, our lawful bases are steps taken at your request before a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in responding to business enquiries, operating PCS and improving the website. We do not sell personal information.
5. International transfers
Some technology providers may process information outside the UK. Where that happens, we require an appropriate UK transfer mechanism or another safeguard recognised under UK data-protection law.
6. How long we keep it
Website enquiry and unconfirmed order-request records are normally retained for up to 24 months so that PCS can respond and maintain a useful history of the discussion. If a request leads to a quotation, order, contract or legal obligation, relevant business records may be kept for up to six years or longer where the law requires. Data that is no longer required is deleted or anonymised.
7. Security
Forms submit directly to the PCS website backend over HTTPS. We use access controls, data minimisation and technical safeguards intended to prevent unauthorised access, alteration or loss. No internet service can guarantee absolute security.
8. Your rights
Depending on the circumstances, you may ask for access to, correction or deletion of your personal information, restriction or objection to its use, or a portable copy. You may also complain to the UK Information Commissioner’s Office.
To exercise a right, email info@pyrolysiscarbonsolutions.co.uk. We may need to verify your identity before responding. You can also visit the ICO complaints page.
9. Changes to this notice
We may update this notice when our services, systems or legal obligations change. The current version and update date will remain available on this page.